Terms and Conditions
VIDA CLINICS TERMS AND CONDITIONS FOR SERVICES PAYABLE ON A DIRECT DEBIT BASIS
1. THESE TERMS
1.1. These terms and conditions (Terms) are specifically for the direct debit arrangements for Services and apply in addition to the Standard Terms available on our website: Terms and Conditions - VIDA Clinics that will continue to apply.
1.2. “We” “Us” or Our” are DATI MEDICAL LIMITED a company registered in England and Wales under company registration number 13563421 with registered office at 1 Pacific Road, Birkenhead, England, CH41 1LJ trading as Vida Clinics. We are registered with the Care Quality Commission (CQC).
1.3. "You" are the customer who accessed our website or contacted us via telephone and has booked or intends to place a booking for the Services (“Your” shall have the same meaning).
1.4. Communications between You and us.
1.4.1. You can contact us by telephone on 0333 300 2979, by e-mail at email@example.com or using the online form on our website under the Contact Us section: Contact – vidaclinics. You can also contact us via post at our registered address. If You contact us by post, email or online form please include Your name and the details of the Services to help us identify You.
1.4.2. If we have to contact You, we will do so by calling You on the telephone number You provide or by writing to You at the email address You provide.
2. OUR CONTRACT WITH YOU
2.1. Our Contract with You consists of these Terms, our Standard Terms and details provided during the purchase of the Services.
2.2. By proceeding with a decision to place an order for our Services using the direct debit method of payment You confirm Your agreement to these Terms and Our Standard Terms in.
2.3. Our acceptance of Your purchase and method of payment will take place when You receive written confirmation of Your purchase from us (Confirmation) and a Contract will come into existence between You and us. A copy of these Terms and the Standard Terms will be provided with the Confirmation.
2.4. Our Contract with You will be for a period of 1 year commencing on the date of the Confirmation and will continue on an annual rolling basis until this is cancelled by You or Us in accordance with clause 4 (Annual Contract Period).
3. PRICE AND PAYMENT FOR THE SERVICES
3.1. This clause is in addition to clause 5 of Our Standard Terms relating to payment.
3.2. You understand that by agreeing to purchase the Services on a direct debit basis, you commit to paying for the full price of the Services for the Annual Contract Period even if you decide to cancel the Services in accordance with clause 4 of these Terms.
3.3. The annual price for the Services will be payable in 10 instalments from the Confirmation date.
3.4. The first payment will be made via credit or debit card when You agree to purchase the Services and the remaining payments will be made in 9 equal monthly instalments commencing on the Confirmation date and payable monthly in advance via direct debit.
3.5. If the direct debit is cancelled by You at any time during the Annual Contract Period, you understand that nevertheless, the unpaid balance of the full annual cost of the Services for that year will be immediately due and payable to Us.
3.6. You cannot receive a refund for the Services for any Annual Contract Period once the Annual Contract Period begins and the first instalment of that Annual Contract Period is paid. By agreeing to the Services, You agree to this risk.
4. CANCELLATION OF THE CONTRACT BY YOU
4.1. This clause is in addition to clause 9 of Our Standard Terms relating to cancellations.
4.2. if You decide to cancel this contract during the 14 day cancellation period (Cancellation Period) which begins on the date you received Confirmation from Us as per clause 2.3 of these Terms, provided that the Services have not started, You will be refunded for any payments made.
4.3. If the Services have started during the Cancellation Period, you will be responsible for the full price of the Services for the Annual Contract Period in accordance with clause 3.
4.4. You may cancel the contract at any time in writing before the expiry of the current Annual Contract Period by informing Us using the details given in the Model Cancellation form in Schedule 1 of our Standard Terms or by providing these details in a clear written statement. You understand that Your exercise of this right to cancel does not mean that you will be entitled to a refund, or that your obligation to pay the full price of the Services for the relevant Annual Contract Period is waived in any way. You will remain liable to pay to Us the unpaid balance of the full annual cost of the Services for that year.
4.5. We will confirm receipt of the cancellation in writing via email and the Contract will expire on the expiry date of the current Annual Contract Period.
5. IF WE NEED TO CHANGE THE SERVICES OR THESE TERMS
5.1. We may make minor changes to the Services and/or these Terms:
5.1.1. to reflect changes in relevant laws and regulatory requirements; and
5.1.2. to implement minor technical adjustments and improvements.
5.2. Where we intend to make significant changes to the Services and these Terms and we do so, we will notify You of them at least 30 days before the change comes into effect.